Terms of service

Terms and Conditions for Crystal Seahorse Jewellery

1. Rules for Using Our Website and Purchasing from Our Store
By accessing or using our website, you agree to use it in a lawful and responsible manner. You must be at least 18 years old to make a purchase. Orders placed through our store constitute a legal offer to purchase under these terms and conditions. We reserve the right to refuse or cancel any order at our discretion.

2. Payment Terms and Conditions
All payments must be made in full at the time of purchase. We accept payments via Shopify accepted methods, e.g., PayPal, major credit/debit cards. Prices are displayed in GBP and include VAT where applicable. You are responsible for any bank or payment processing fees.

3. Shipping and Delivery Terms
We aim to dispatch all orders within 1-3 days. Delivery times may vary depending on location and shipping method. We are not responsible for delays caused by courier services or customs processes. Any shipping costs will be displayed at checkout.

4. Return and Refund Policies
We accept returns and issue refunds in accordance with UK consumer rights law. If you receive a faulty or damaged item, please contact us within 14 days of receipt with your order details and photographs of the issue. Returns are at your expense unless the item is faulty or incorrect. Refunds will be issued once the returned item is received and inspected.

5. Limitations of Liability
Crystal Seahorse Jewellery shall not be liable for any indirect, incidental, or consequential losses arising from the use of our website or purchase of products, except where liability cannot be excluded by law. Our liability for faulty goods is limited to a replacement, repair, or refund as outlined in our returns policy.

6. Dispute Resolution Procedures
Any disputes arising from the purchase of goods or use of our website should first be addressed by contacting us directly at crystalseahorsejewellery@gmail.com If a resolution cannot be reached, you may escalate the matter through the UK’s Alternative Dispute Resolution (ADR) schemes or the courts.

7. Restrictions on Product Use
Our products are intended for personal, non-commercial use only. You must not modify, resell, or reproduce our products or branding without prior written consent. Some items may have age restrictions; please read product descriptions carefully.